Accessibility Statement

Accessibility Statement

Accessibility information for the website www.lupaia.com

 

This information was drafted on April 16, 2026

This content can be read and made available by the screen readers NVDA for Windows and VoiceOver for iOS. Alternatively, use the “read page” page reading tool available with UserWay PRO.

 

Lupaia SRL Società Agricola is committed to ensuring the accessibility of its website www.lupaia.com in accordance with Legislative Decree no. 82 of 27 May 2022, implementing European Directive 2019/882.

Lupaia SRL Società Agricola believes that it is a collective moral obligation to allow everyone access to information, products or services without encountering obstacles or barriers, so that everyone can live with dignity, equality and independence. For this reason, resources have been invested to make the website easier to use and more accessible to everyone, including persons with disabilities.

In compliance with Legislative Decree 82/2022 the following indications are provided below:

  1. information on the assessment of how the service meets accessibility requirements while specifying the applicable requirements;

  2. general description of the service, in accessible formats;

  3. descriptions and explanations necessary to understand how the service works;

  4. description of how the service meets accessibility requirements;

  5. information demonstrating that the service provision process and its monitoring ensure service compliance;

  6. assistance with and reporting of any accessibility issues.

 

1. Accessibility requirements and applicable criteria

The requirements for digital accessibility are set out in Legislative Decree no. 82 of 27 May 2022, implementing European Directive 2019/882.

The contents of the website must comply with the criteria established by the Web Content Accessibility Guidelines (WCAG) 2.1 at level A AA and by the technical standard UNI EN 301549. The four fundamental principles of digital accessibility, expressed by WCAG 2.1 are:

  • Perceptible - The contents are presented in a clear and understandable way.

  • Usable - The interface is easily navigable by all users.

  • Understandable - The information and operations are intuitive and easy to interpret.

  • Robust - The website is compatible with the most common assistive technologies.

 

Referring to the above-mentioned legislation, the self-assessment model published by AgID clearly lists the 50 success criteria to be used to assess a website's accessibility. The guidelines on the accessibility of IT tools published by the same agency also specify that web content includes both textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as the processing of digital forms and the completion of authentication, identification and payment processes.

 

Areas excluded from the application

Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the decree do not apply to the following website content and mobile applications:

  • time-based media pre-recorded and published before 28 June 2025;

  • office file formats published before 28 June 2025;

  • online maps and cartography services, where essential information for maps intended for navigation is provided in accessible digital form;

  • third-party content that is neither financed nor developed by the economic operator concerned nor subject to its control;

  • Website and mobile application content considered archived in the sense that it contains only content that has not been updated or reworked after 28 June 2025.

 

2. General description of the service

This website is aimed at end consumers and offers a commercial information service for the Lupaia hotel. The website offers the possibility of viewing the hotel's rooms and services, accessing the booking platform on an external domain, and contacting the hotel directly.

 

3. How the service works

The site is accessible from desktop, tablet, and smartphone devices using all major web browsers and is available in multiple languages.

Navigation is designed to be intuitive and consistent, with a main menu providing direct access to the most relevant sections.

Below is a detailed description of the main services offered by the site:

  • View available rooms: Users can view available rooms by selecting the appropriate drop-down menu and selecting the desired type. Within the page dedicated to each individual room, users can view features, photos, and additional information.

  • View available services: Users can view the services provided by the property by selecting the appropriate drop-down menu and selecting the service of interest. On the dedicated pages, users can view descriptive information and supporting images.

  • Learn more about the property: Users can learn more about Lupaia by selecting the appropriate drop-down menu.

  • Access the booking platform: Users can access the external booking platform by selecting the dedicated button at the top of the site and filling out the required preliminary information;

  • View offers: Users can browse offers using the drop-down menu;

  • Contact the property: Users can contact the property using the information provided on the dedicated page or by filling out the form.

 

 

4. Meeting accessibility requirements

To improve accessibility and user experience Lupaia SRL Società Agricola has integrated into the website which is the subject of this information a widget (UserWay PRO).
UserWay PRO provides multiple features to improve website accessibility and user experience, through a dedicated panel that can be viewed by clicking on the widget icon or via the CTRL U keyboard shortcut, as listed below.

  • Screen reader: reads all page content aloud without having to install an external reader.

  • Dictionary: used to access the dictionary consultation without having to leave the website. Essential for persons with cognitive disabilities, non-native English speakers, and more.

  • Larger text: used to increase the size of the text on the screen by offering four different levels of increase, making every part of the website immediately more readable.

  • Saturation: sets the colour intensity of a website to high, low, or grayscale.

  • Contrast: inverts the colours of a website or switches between light and dark contrast modes.

  • Smart contrast: ensures that all colours on the website are fully ADA-compliant, ensuring greater visibility of content.

  • Featured link: highlights links, buttons, and other interactive, clickable elements with light, high-contrast colours, making them easier to identify and improving website usability, navigation and overall accessibility.

  • Stop animations: pauses content that moves or updates automatically, which is considered an accessibility barrier, and stops animations and flashing content that are distracting and can trigger seizures in at-risk individuals.

  • Text spacing: adjusts text and line spacing to improve readability for dyslexic and low-vision users, offering three levels of adjustment for a personalised and more accessible reading experience.

  • Line spacing: increases the height of lines to ensure more comfortable spacing for all text in place.

  • Text alignment: aligns the website's text left, right or centre to ensure a personalised and more accessible reading experience.

  • Fonts for dyslexia: the “UserWay Dyslexia Friendly” font improves readability and offers an easier, smoother reading experience for visitors with dyslexia.

  • Large cursor: increases the standard cursor size by 400% so that the pointer is always in view. Enables faster and more accessible navigation through hyperlinks, tabs and form elements.

  • Suggestions: displays alternative text and ARIA labels for elements on the screen with a simple mouse hover. The prompts are prominent, high-contrast, and easy to read for visually impaired users with accessibility needs.

  • Page structure: quickly reveals page titles, landmarks and links in a clear, structured, easily navigable and accessible way. Helps users with and without disabilities find the content they need faster.

In addition to the features that the user can activate from the accessibility menu, the UserWay PRO widget is able to detect numerous non-conformities on the website and make the necessary corrections in real time, without modifying the source code but only what the browser displays on the monitor. This allows the website to be more usable by all end users, including those using assistive technologies.

Accessibility of web content for users using assistive technologies, such as

screen readers, alternative keyboards or voice commands are also supported by the presence of ARIA attributes, useful for describing the role, state and properties of user interface elements, for communicating dynamic interactions (e.g. expandable menus, modals, sliders) to screen readers and for supporting keyboard navigation in complex components.

 

Compliance status

The guidelines and assessment checklist developed by AgID were used to determine the website's compliance status.

This website is partially compliant with the requirements set out in appendix A of the UNI CEI EN 301549 standard due to the cases of non-compliance listed below:

  • Some web pages do not comply with the requirements of Chapter 9 "Web" of the UNI CEI EN 301549 standard.

Specifically:

  • Some alternative attributes exceed the required length;

  • Some content is not accessible via keyboard;

  • In some sections, the order of information accessed via keyboard is inconsistent with the meaning of the content;

  • Some content lacks unique attributes, making it difficult for blind or mobility-impaired users who use assistive technologies to interact with the page.

  • In some cases, page elements do not clearly indicate their purpose or function.

 

 

5. Service provision process and accessibility monitoring

Lupaia SRL Società Agricola, during a future complete update of the website covered by this notice, will pay particular attention to the service provision process so that it can meet the requirements defined by the digital accessibility regulations, also drawing on the support of external consultants for the possible following activities:

  • technical verification of website accessibility through a gap analysis;

  • user testing of the main user flows, also using assistive technologies;

  • analysis of technologies, plug-ins and third-party services implemented on the website;

  • report of gaps and non-conformities detected by technical verification and testing;

  • correction of code and UserWay technology non-conformities;

  • validation of the corrections of the non-conformities made;

  • preparation of accessibility documentation available to the public;

  • training of own personnel on best practices for digital accessibility;

  • Definition of internal policies and methods to manage support requests sent by users.

 

Lupaia SRL Società Agricola intends to evaluate the possibility of performing periodic technical checks to monitor the accessibility of the website over time, making any improvements that may occur as a result of suggestions from users.

In this case, the technical checks will be performed by an external consultant specialised in accessibility, who uses technological tools that are always up-to-date with current regulations to review compliance in various ways: with semi-automatic code checks, through manual user tests, and with the aid of assistive technologies.

 

6. Support and problem reporting

In the case of difficulty accessing the website's content or features or to request any further assistance, it is possible to:

 

In your communication, please specify:

  • first name and surname;

  • address of the web page or section of the website that is the subject of the report;

  • clear and concise description of the problem encountered;

  • tools used (operating system, browser, any assistive technologies);

  • any suggestions for improving accessibility.

Reports will be addressed as quickly as possible and will contribute to the ongoing improvement of the website's accessibility.